BSB20120 Certificate II in Workplace Skills

Home / BSB20120 Certificate II in Workplace Skills

Certificate II in Workplace Skills

BSB20120 | CRICOS: 106174H


This qualification reflects the role of individuals in a variety of entry-level Business Services job roles.

This qualification also reflects the role of individuals who have not yet entered the workforce and are developing the necessary skills in preparation for work. It provides a learning environment for helping those with limited workplace experience gain practical skills.

These individuals carry out a range of basic procedural, clerical, administrative or operational tasks that require self-management and technology skills. They perform a range of mainly routine tasks using limited practical skills and fundamental operational knowledge in a defined context. Individuals in these roles generally work under direct supervision.

The Certificate II in Workplace Skills will give you the essential practical work skills needed to start a career in an office or business environment. Learn how to prioritise work tasks, help customers and work safely in a business environment. This qualification suits those with no prior office or business experience. This course helps students to learn the skills, and develop the confidence, to start their office or business career. The course also allows the learners to gain the foundation skills of;
  • Managing time
  • Prioritising
  • Being Effective at Work
  • Workplace Communication Essentials
  • Being Safe at Work
  • Sustainable Work Practices
  • Essential Service Skills

Course Duration:

  • 20 hours per week
  • 26 weeks including holidays

Course Structure:

  • The total number of units is 10;
  • 5 core units and 5 elective units.


Melbourne, Sydney, Adelaide & Brisbane

Entry Requirements:

  • IELTS 4.5 or equivalent
  • Minimum age of 18
  • Minimum of year 10 or equivalent

Core Units:

BSBSUS211  Participate in sustainable work practices

BSBCMM211 Apply communication skills

BSBPEF202  Plan and apply time management

BSBWHS211Contribute to the health and safety of self and others

BSBOPS201 Work effectively in business environments


Elective Units:

BSBPEF201 Support personal wellbeing in the workplace

BSBTEC201 Use business software applications

BSBTEC202 Use digital technologies to communicate in a work environment

BSBOPS101 Use business resources

BSBPEF101 Plan and prepare for work readiness

Contact us for more information:

Gain the foundational skills, knowledge and confidence to start your business career

Study Pathways: 

After achieving this qualification candidates may undertake:

Certificate III in Business.

This qualification provides opportunities in roles like: 

  • Administration Assistant
  • Clerical/Office Worker
  • Data Entry Operator
  • Information Desk Clerk
  • Office Assistant
  • Receptionist.
  • Office Junior
  • Word Processing Operator
  • Research Assistant
  • Customer Service
  • Using basic office computer applications