Certificate II in Workplace Skills

Study what you love while living the life you dream of.

This qualification reflects the role of individuals in a variety of entry-level Business Services job roles.

This qualification also reflects the role of individuals who have not yet entered the workforce and are developing the necessary skills in preparation for work. It provides a learning environment for helping those with limited workplace experience gain practical skills.

These individuals carry out a range of basic procedural, clerical, administrative or operational tasks that require self-management and technology skills. They perform a range of mainly routine tasks using limited practical skills and fundamental operational knowledge in a defined context. Individuals in these roles generally work under direct supervision.

The Certificate II in Workplace Skills will give you the essential practical work skills needed to start a career in an office or business environment. Learn how to prioritise work tasks, help customers and work safely in a business environment. This qualification suits those with no prior office or business experience. This course helps students to learn the skills, and develop the confidence, to start their office or business career. The course also allows the learners to gain the foundation skills of;
  • Managing time
  • Prioritising
  • Being Effective at Work
  • Workplace Communication Essentials
  • Being Safe at Work
  • Sustainable Work Practices
  • Essential Service Skills

There are no formal entry requirements for this qualification, however, for enrolment in this course at Albright Institute a student must:

  • Be 18 years of age at the time of commencement of the course
  • Have successful completion of Australian Equivalent Year 10 qualification
  • Have a valid IELTS score of minimum 4.5 or PTE 23 (scored within the last 2 calendar years) Or, Completed General English Pre-Intermediate in Australia.
  • Complete the Albright Language, Literacy & Numeracy (LLN) test
  • Have a valid Student Visa status which allows them to study in Australia in Vocational levels for international student
  • Have basic computer and MS Office skills (Word, Excel and Power Point)
  • Satisfy Pre-Training Review (PTR) Assessment requirement

After achieving this qualification candidates may undertake:

Certificate III in Business.

  • Administration Assistant
  • Clerical/Office Worker
  • Data Entry Operator
  • Information Desk Clerk
  • Office Assistant
  • Receptionist.
  • Office Junior
  • Word Processing Operator
  • Research Assistant
  • Customer Service
  • Using basic office computer applications
  • The total number of units is 10;
  • 5 core units and 5 elective units.
  • 20 hours per week
  • 26 weeks including holidays

Melbourne, Sydney, Adelaide & Brisbane

Core Units:

BSBSUS211  Participate in sustainable work practices

BSBCMM211 Apply communication skills

BSBPEF202  Plan and apply time management

BSBWHS211Contribute to the health and safety of self and others

BSBOPS201 Work effectively in business environments


Elective Units:

BSBPEF201 Support personal wellbeing in the workplace

BSBTEC201 Use business software applications

BSBTEC202 Use digital technologies to communicate in a work environment

BSBOPS101 Use business resources

BSBPEF101 Plan and prepare for work readiness


Day 1 Time  Day 2 Time 
Mon  8:30-12:30 Wed 8:30-12:30
Mon  1:00-5:00 Wed 1:00-5:00


Day 1 Time  Day 2 Time 
Mon  8:30-12:30 Wed 8:30-12:30
Mon  1:00-5:00 Wed 1:00-5:00


Day 1 Time  Day 2 Time 
Mon  8:30-12:30 Wed 8:30-12:30
Mon  1:00-5:00 Wed 1:00-5:00


Day 1 Time  Day 2 Time 
Mon  8:30-12:30 Wed 8:30-12:30
Mon  1:00-5:00 Wed 1:00-5:00
  • Training at Albright is a combination of facilitated learning activities using a combination of theory and research. The different range of activities could be demonstrations, role plays, presentations and individual classroom and group activities.
  • Students are required to attend a total of 16 hours scheduled training + 4 hours of structured learning activities with trainer support to complete the 20 contact hours per week requirement of the International Student visa.
  • Students who have completed their orientation can access their current timetable, classroom & session details at Albright LMS: https://albrightinstitute.ai-one.io/
  • Current students can review their ongoing course progress by accessing the Albright LMS https://albrightinstitute.ai-one.io/
  • Term Details
  • Timetable is subject to change.
  • The above information was last updated on: 03 Sept 2023.

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